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customer feedback

Read what customers are saying about our Tech Support staff »

"It was worth the money...[the technician] made the process easy..."

"The only reason that I keep coming back to MC is courteous help that I have always received from the tech support people."

"very pleasant and professional and that he is "One of the Best!"

Priority Care Tech Support

Why Priority Care?
Micro Center Priority Care Program was designed to provide exclusive Technical Support service not available to our regular customers. Whether you have a simple question about first time setup, receive an error message, or have more complicated needs like system lockups, Micro Center Tech Support can offer a superior level of service to get your PC or Mac up and running faster. Priority Care not only covers basic technical support needs, but also includes additional tools and features that you won’t find anywhere else.

Our in-house Technical Support team consists of certified technology professionals that are trained to assist you on a variety of PC and Mac related support issues. We have a full range of support services such as Live Chat, Email, Remote Access, Tech Forum, Phone Support, In-store Support and our Tech Center site. No matter what time of day, our online support information is available for you to use. In addition, you will have special access to our Priority Care Members only site for even more helpful online resources.

Phone support Benefits of the Priority Care Program* include:

  • Priority status when you call Technical Support with an issue.
  • Priority status when contacting Technical Support via our Live Chat service.
  • Free Diagnostic Tools CD with the purchase of each Priority Care Plan.
  • Comprehensive Technical Support at a reduced cost.
  • Special access to online resources not available to regular customers.

Priority Care Plan Options
1-Year PC/Mac Plan
12 Months of Technical Support

SKU: 184564
2-Year PC/Mac Plan
24 Months of Technical Support

SKU: 184655
3-Year PC/Mac Plan
36 Months of Technical Support

SKU: 184671
Call to Buy

To purchase a Priority Care Plan, call 614-850-3679 or ask a Sales Associate at your local Micro Center store.

Click here to review the Priority Care Program Terms and Conditions »

*Phone Support and Live Chat services are restricted to regular Technical Support hours of operation: Monday - Friday 9am - 12am Midnight, Saturday 10am - 12 Midnight, and Sunday 11am - 9pm EST. Ask your local Micro Center store associate or technical support representative for details.